Work — Selected Case Studies

WORK

Selected Case Studies

Enterprise-scale design work spanning complex systems, cross-functional leadership, and measurable outcomes.

CASE STUDY 01 · VMWARE CLOUD FOUNDATION NDA

AI/ML-Powered Private Cloud Management

Designing the UX & strategy for an AI/ML-powered diagnostics experience inside VMware Cloud Foundation Operations — turning opaque infrastructure signals into actionable, explainable intelligence for cloud operators managing private cloud at scale.

ROLE

  • Lead Product Designer & Strategist

IMPACT

  • 3x faster P1 diagnosis
  • 68% AI feature adoption
  • 4.6/5 operator trust score
  • Enterprise AI
  • Cloud Operations
  • Explainable AI
  • VMware
  • UX Strategy
  • AI Interaction Design

CASE STUDY 02 · VMWARE GREEN SCORE NDA

Designing Carbon Footprint Reduction Experience for IT Infrastructure Teams

Helps IT infrastructure teams measure, track, and reduce their carbon footprint across private cloud environments, turning opaque infrastructure data into actionable environmental intelligence.

ROLE

  • Lead Product Designer & Strategist

IMPACT

  • 34 sustainability metrics tracked
  • 12 actionable recommendations per team
  • 20 enterprise customers in pilot
  • Enterprise UX
  • Sustainability UX
  • Data Visualization
  • Cost Optimization

CASE STUDY 03 · VMWARE VREALIZE OPERATIONS NDA

Infrastructure & Application Monitoring, Redesigned

Redesigning the infrastructure and application monitoring experience for VMware vRealize Operations — unifying fragmented observability surfaces into a seamless, workflow-driven platform that empowers operators to monitor, troubleshoot, manage operations, and meet SLA commitments with confidence.

ROLE

  • Lead Product Designer & Strategist

IMPACT

  • 200% increase in adoption
  • 5x faster time-to-troubleshoot
  • 90% operator satisfaction score
  • Enterprise UX
  • Monitoring & Observability
  • Workflow Design
  • SLA Management
  • UX Strategy

CASE STUDY 04 · VMWARE USER RESEARCH PROGRAM

Conducting Enterprise User Research at Global Conferences

Leading enterprise user research at global design and technology conferences, bringing VMware's design team into direct contact with practitioners worldwide through workshops, co-creation sessions, and in-depth mentorship to inform product strategy and build design community.

ROLE

  • Lead UX Researcher (Session Planning, Data Analysis, Stakeholder Demos)
  • Workshop Facilitator (Co-Creation Sessions with customers, PMs, and Engineers)
  • Design Mentoring

IMPACT

  • 98% engagement score of participants
  • 55+ hours of practitioner engagement
  • 18% increase in panel session sign-ups
  • User Research
  • Workshop Facilitation
  • Co-Creation
  • Enterprise UX
  • Design Mentorship

CASE STUDY 05 · VMWARE CLOUD FOUNDATION

Leading and Growing a UX Team for VMware Products

Growing and leading a high-performing UX team designing digital experiences for complex domain users

ROLE

  • UX Design Manager
  • UX Strategist

IMPACT

  • 3 designers hired and onboarded
  • 3 industry awards and recognitions
  • 2 enterprise co-creation programs launched
  • UX Leadership
  • Team Management
  • Design Strategy
  • Enterprise UX
  • Design Mentoring
  • Team Growth